1. Who We Are
royal88 ("we," "us," "our," or the "Company") operates the online gaming platform accessible at royal88.app. We are an online casino and gaming platform serving Filipino players, operating in compliance with applicable Philippine gaming regulations and the oversight of relevant gaming authorities.
This Privacy Policy applies to all users of the royal88 platform, including registered players, visitors to our website, and anyone who contacts our customer support team. By accessing or using royal88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
Note: This Privacy Policy should be read alongside our
Terms & Conditions. Together, these documents govern your relationship with royal88.
2. Information We Collect
royal88 collects personal information that is necessary to provide our gaming services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of information we collect include:
2.1 Information You Provide Directly
- Registration Data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
- Identity Verification Documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license), proof of address, and selfie photographs for KYC (Know Your Customer) verification.
- Financial Information: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other supported banks), and transaction history.
- Communications: Messages sent to our customer support team via live chat or email, including any attachments or documents you provide.
- Responsible Gaming Information: Deposit limits, self-exclusion requests, and cooling-off period preferences you set through your account.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Log Data: IP address, access timestamps, pages visited, time spent on each page, referring URLs, and error logs.
- Geolocation Data: Approximate location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.
- Gaming Activity: Game history, bet amounts, win/loss records, session duration, and bonus usage patterns.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as described in Section 8 of this Policy.
2.3 Information from Third Parties
- Payment Processors: Transaction verification data from GCash, PayMaya, and partner banks to confirm deposits and withdrawals.
- Identity Verification Services: Results from third-party KYC and age verification providers used to confirm your identity and eligibility.
- Fraud Prevention Services: Risk scores and flagged activity data from fraud detection partners to protect the integrity of our platform.
3. How We Use Your Information
royal88 uses the personal information we collect for the following purposes:
- Account Management: To create, verify, and maintain your royal88 player account, including processing your registration and identity verification.
- Service Delivery: To provide access to our games, process deposits and withdrawals, and deliver the core features of the royal88 platform.
- Legal Compliance: To comply with anti-money laundering (AML) regulations, KYC requirements, PAGCOR reporting obligations, and the Philippine Data Privacy Act of 2012.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other violations of our Terms & Conditions.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
- Responsible Gaming: To monitor gaming behavior, enforce self-exclusion and deposit limits, and identify players who may need responsible gaming support.
- Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of royal88.
- Communications: To send you account-related notifications, security alerts, transaction confirmations, and — where you have opted in — promotional offers and bonus announcements.
- Dispute Resolution: To investigate and resolve disputes related to gaming outcomes, transactions, or account activity.
Marketing Communications: royal88 will only send you promotional emails or SMS messages if you have explicitly opted in during registration or through your account settings. You may opt out at any time by updating your communication preferences in your account dashboard or by contacting our support team.
4. Legal Basis for Processing
royal88 processes your personal data on the following legal grounds, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applicable regulations:
- Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for and to manage your account.
- Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and PAGCOR licensing conditions.
- Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
- Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your explicit consent, which you may withdraw at any time.
5. Sharing Your Information
royal88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of recipients, strictly on a need-to-know basis:
- Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors to facilitate deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and age verification services to confirm your identity and eligibility to use royal88.
- Game Providers: Licensed third-party game developers and providers who supply the games available on the royal88 platform. These providers may receive limited gameplay data necessary to operate their games.
- Fraud Prevention and Security Partners: Service providers who assist us in detecting and preventing fraudulent activity, money laundering, and other illegal conduct.
- Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), law enforcement agencies, and other government bodies where disclosure is required by law or regulatory obligation.
- Professional Advisors: Legal counsel, auditors, and other professional advisors who are bound by confidentiality obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
All third parties with whom we share your data are required to implement appropriate technical and organizational security measures and to process your data only for the purposes we specify.
6. Data Retention
royal88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Active Accounts: We retain your account data for the duration of your active relationship with royal88.
- Closed Accounts: Following account closure, we retain your personal data for a minimum of five (5) years to comply with AML regulations, PAGCOR requirements, and potential legal proceedings.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years in accordance with Philippine financial regulations.
- Support Communications: Records of customer support interactions are retained for three (3) years from the date of the last interaction.
- Marketing Data: If you have opted in to marketing communications, we retain your marketing preferences until you opt out or request deletion.
When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.
7. Your Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by royal88:
- Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
- Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer through the contact details provided in Section 12 of this Policy. We will respond to your request within thirty (30) days of receipt.
Important: Certain data deletion requests may be limited where retention is required by law — for example, AML regulations require us to retain transaction records for a minimum of five years regardless of account status.
8. Cookies and Tracking Technologies
royal88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The types of cookies we use include:
- Essential Cookies: Strictly necessary for the operation of the royal88 platform, including session management, login authentication, and security functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and responsible gaming limits you have set.
- Analytics Cookies: Used to collect aggregated, anonymized data about how players use royal88, helping us identify areas for improvement. We use industry-standard analytics tools for this purpose.
- Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts on the royal88 platform.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the royal88 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
9. Security Measures
royal88 implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive data, including financial information and identity documents.
- Multi-factor authentication (MFA) options for player accounts.
- Regular security audits and penetration testing conducted by independent security professionals.
- Strict internal access controls — only authorized personnel with a legitimate business need can access player data.
- Continuous monitoring of our systems for suspicious activity, unauthorized access attempts, and potential data breaches.
- Incident response procedures to promptly address and notify affected players in the event of a data breach, in accordance with NPC notification requirements.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your royal88 account and never share your login credentials with anyone.
10. Children's Privacy
The royal88 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on royal88, please contact our support team immediately.
Age Restriction: You must be at least 21 years old to register and use royal88. Age verification is mandatory and enforced during the registration process.
11. Changes to This Privacy Policy
royal88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the royal88 platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of royal88 following the posting of changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the royal88 Data Protection Officer:
For complaints regarding data privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.
Response Time: We aim to respond to all data privacy requests within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the expected timeline.